TOYosity ships primarily via the United States Post Office (USPS), using first class, priority and international mail. Dependent upon the quantity ordered, we may also ship using commercial carriers, such as FedEx.
Surfer Dudes and related merchandise generally ship within one business day of receiving your order. We accept orders from the United States and certain limited foreign countries and will only ship to valid postal street addresses. Delivery time after shipment is dependent upon service provided by the USPS for first class, priority, and international mail services to your location from our location (our shipments are normally made from Orlando, Florida in the USA), generally 1-5 business days in the contiguous United States and as long as 2-4 weeks internationally. When shipped via FedEx, or otherwise impacted by USPS delivery times, shipments can take a week or longer to reach you after shipment.
All items purchased from TOYosity are subject to a shipment contract with the risk of loss and title for all purchased items passing to the purchaser on our delivery to the shipping carrier. We generally do not charge your credit card for products ordered until your order has begun processing.
TOYosity wants you to be satisfied with your purchase. If your purchase was from a retail store or online retailer other than TOYosity, please return your purchase by following the returns policy of the retail store or online retailer from which you made your purchase. Items purchased from retail stores or online retailers other than TOYosity cannot be returned to TOYosity.
If you made your purchase online directly from TOYosity and must return your purchase, you must do so within one month from the date of your order. All returns must be unused and returned in resalable condition in their original packaging. If you cannot do this, please tell Customer Support when arranging your return so we can determine if your return request can be honored. To return a purchase, you must contact Customer Support at (855) 982-TOYS (8697) to obtain a return authorization during our regular business hours for Customer Support:
9 am to 4 pm, Eastern time, Monday through Friday, excluding holidays
To return a new, unused, and unopened item, ship it prepaid to Returns Department, TOYosity LLC, 1271 LaQuinta Drive, Unit 12, Orlando, Florida 32809. To help us process your return, please make sure you include your return authorization number and a copy of your proof of purchase showing the date of your purchase, purchase method, and amount, along with your name, address, and phone number, and the reason, if any, you are returning the item.
If you are due a refund, we will process a refund to your credit card or original method of payment within one week after we have received and inspected your return. Kindly note that your credit card company may not post the credit to your account for an additional 2-10 business days, dependent upon their policies and practices. If we determine that your item does not qualify for a return under our policy, we will notify you by mailing you our explanation within the same one week.
TOYosity wants to help you. We look forward to assisting you with your inquiry. To reach us, you can send your email, at any time, to CustomerSupport@TOYosity.com. We make every effort to reply to emails we receive in the order they are received by no later than the next business day. You also can reach us by phone by contacting Customer Support at (855) 982-TOYS (8697) during our regular business hours for Customer Support:
9 am to 4 pm, Eastern time, Monday through Friday, excluding holidays
If you leave us a voice mail, we typically return voice mails within one business day. Please take care to leave a return phone number at which we can reach you when leaving a voice mail; if you would prefer we respond via email, please carefully spell out the full email address so we can respond via email.
All content we include or make available through our websites, including text, logos, button icons, images, audio and video clips, graphics, downloads, data compilations, etc., is the exclusive property of TOYosity LLC, or our content suppliers, and is protected by United States and international copyright laws.
Surfer Dudes®, Surf Boomerang®, Surfer Pets™, Just Surf!®, TOYosity®, our iconic and distinctive Surfer Dudes, Surfer Dudes Classics, and Surfer Dudes Legends and Surfer Pets figures, including their profiles, silhouettes, hair dress, and deco, and Satisfying Play Through Curiosity®, are trademarks of TOYosity LLC. Furthermore, the logos, videos, graphics, and images, scripts, character names, button icons, page headers, and service names made available through, or included on, our sites are trademarks, copyrights, and/or trade dress of TOYosity in the United States and other countries. Our trademarks, copyrights, and/or trade dress may not be used (a) in connection with any product or service that is not owned, or properly licensed, by TOYosity, (b) in any manner likely to cause confusion among consumers or customers, or (c) in any manner disparaging or discrediting TOYosity or its products. All other trademarks TOYosity does not own that appear on our sites are the property of their respective owners, who may or may not be sponsored by, or connected or affiliated with, TOYosity.
The design and utility of Surfer Dudes are protected by one or more patents owned by TOYosity, both in the United States and internationally in other countries.
TOYosity does not sell products for purchase by children or allow children to upload information, videos, or images to our websites. We sell children’s products for purchase by adults and, if we enable uploading, we allow adults, on their behalf or on behalf of their children only, to upload information, videos, or images to our websites. If you are under the age of 18, you may only use the TOYosity websites with the direct involvement of a parent or guardian. TOYosity reserves the right to refuse service, remove or edit content, or cancel orders in its sole discretion.
ALL INFORMATION, PRODUCTS, SERVICES, MATERIALS AND OTHER CONTENT MADE AVAILABLE TO YOU THROUGH, OR INCLUDED ON, THE WEBSITES OF TOYOSITY ARE, UNLESS OTHERWISE SPECIFIED BY TOYOSITY IN WRITING, PROVIDED BY TOYOSITY ON AN “AS IS” AND “AS AVAILABLE” BASIS. TOYOSITY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF TOYOSITY WEBSITES, OR THE INFORMATION, PRODUCTS, SERVICES, MATERIALS, OR OTHER CONTENT MADE AVAILABLE TO YOU THROUGH, OR INCLUDED ON, THE WEBSITES OF TOYOSITY, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE TOYOSITY WEBSITES IS AT YOUR SOLE RISK.
TOYOSITY, TO THE FULL EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TOYOSITY DOES NOT WARRANT THAT ITS WEBSITES, INFORMATION, PRODUCTS, SERVICES, MATERIALS, OR OTHER CONTENT INCLUDED ON OR MADE OTHERWISE AVAILABLE TO YOU, INCLUDING ELECTRONIC COMMUNICATIONS SENT FROM TOYOSITY, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TOYOSITY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OF THE TOYOSITY WEBSITES, OR FROM ANY INFORMATION, PRODUCTS, SERVICES, MATERIALS, AND OTHER CONTENT INCLUDED ON, OR MADE OTHERWISE AVAILABLE TO YOU THROUGH, ANY TOYOSITY WEBSITE. SOME STATES PLACE RESTRICTIONS UPON, OR DO NOT ALLOW, LIMITATIONS ON IMPLIED WARRANTIES OR CERTAIN DAMAGES. SHOULD THESE STATE LAWS APPLY TO YOU, YOU MAY HAVE ADDITIONAL RIGHTS AND SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.
To start an arbitration proceeding, you must request arbitration by sending a letter that describes your claim and requests the claim be arbitrated to our registered agent, Michael Neukamm, GrayRobinson, 301 East Pine Street, Orlando, Florida 32801. Arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Supplementary Procedures for Consumer-Related Disputes. AAA rules are available at www.adr.org or you can call 1.800.778.7879. Filing, administration, and arbitrator fees are governed by AAA rules. You may elect to conduct the arbitration based on written submissions, by telephone, or in person in Orange County in the State of Florida or at another mutually agreed upon location.
We each agree that any dispute resolution proceedings will not be conducted in a class, consolidated, or representative action, but only on an individual basis. If a claim proceeds in court instead of arbitration for any reason, we each waive any right to a jury trial. Also, we both agree that either of us may bring suit to enjoin infringement or other misuse of intellectual property rights.